Refund policy
Refund & Return Policy
At Mushq Bridals, every outfit is carefully checked before it is packed and shipped. We truly hope you love your purchase, but if there’s any issue, we’re here to help.
Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and unwashed.
- In its original condition with all tags attached.
- Returned in its original packaging.
Items That Can’t Be Returned
We are unable to accept returns for:
- Custom-stitched or made-to-order outfits.
- Sale or discounted items.
- Dupattas and accessories.
Exchanges
Need a different size or colour? We’ll be happy to help, subject to availability. Please contact us within 7 days of delivery, and our team will guide you through the process.
Refunds
Once we receive and inspect your returned item, we’ll let you know the status of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that shipping charges, customs duties, and taxes (if applicable) are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please let us know within 48 hours of delivery by sharing your order number and a few clear photos. We’ll do our best to resolve the issue as quickly as possible.
Need Help?
We are just a click away if you need us. If you have any questions or need assistance with a return or exchange, we’re always happy to help.
WhatsApp / Phone:
+91 99060 39906
+91 90183 34073
+91 70067 17075
Email: mushqkashmir@gmail.com