Shipping policy
Shipping Policy
At Mushq Bridals, we carefully pack and dispatch every order to ensure your purchase reaches you safely and on time. We offer secure prepaid online ordering across India and worldwide.
By placing an order with us, you agree to the shipping terms outlined below.
1. Order Confirmation & Payment
All orders placed with Mushq Bridals are prepaid.
We currently do not offer Cash on Delivery (COD).
Orders are confirmed only after successful payment is received.
We accept payments through the secure payment options available at checkout.
Once your payment is successfully confirmed, your order will be prepared for dispatch.
2. Order Processing
All of our products are ready to dispatch.
Orders are generally processed and shipped within 12–24 hours after successful payment confirmation.
Before dispatch, every product is carefully inspected and packed to ensure it meets our quality standards.
Once your order has been dispatched, you will receive your shipping confirmation and tracking details via email or WhatsApp.
During weekends, public holidays, festive periods, or exceptionally high order volumes, processing may take slightly longer.
3. Shipping Within India
We provide express shipping across India through trusted courier partners.
Estimated Delivery Time
3–6 business days after dispatch, depending on the destination and courier service.
Shipping Charges
Free shipping across India.
Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, remote locations, or circumstances beyond our control.
4. International Shipping
Mushq Bridals ships worldwide using reliable international courier services.
Estimated Delivery Time
5–10 business days after dispatch, depending on the destination country and courier service.
Shipping Charges
International shipping charges are calculated at checkout based on the destination and applicable shipping rates.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
All such charges are the responsibility of the customer.
Mushq Bridals has no control over customs charges and cannot predict the amount that may be applicable.
5. Order Tracking
Once your order has been dispatched, we will share the tracking details via email or WhatsApp.
You can use the tracking number provided to track your shipment through the respective courier partner.
If you require any assistance with tracking your order, our customer support team will be happy to assist you.
6. Address & Contact Information
Customers are responsible for providing a complete and accurate shipping address and contact number while placing an order.
Please carefully review your details before completing your purchase.
If an order is returned to us because of:
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Incorrect or incomplete address
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Incorrect phone number
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Customer unavailable during delivery
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Multiple unsuccessful delivery attempts
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Refusal to accept the shipment
we will contact the customer regarding the next steps.
Any additional shipping charges for re-dispatch may be applicable and will be borne by the customer.
7. Damaged Packages
We carefully inspect and pack every order before dispatch.
If your package arrives visibly damaged, please:
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Take clear photographs of the package before opening it, if possible.
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Take photographs of the damaged product and packaging.
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Contact us within 48 hours of delivery.
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Share the photographs and your order details with our team via WhatsApp or email.
Claims reported after the specified period may not be eligible for consideration.
8. Lost or Delayed Shipments
If your shipment appears to be delayed or lost in transit, please contact us.
We will coordinate with the courier partner and assist you in resolving the issue.
Delivery delays caused by courier companies, weather conditions, natural events, customs clearance, public holidays, or other circumstances beyond our control may take additional time.
9. Delivery Confirmation
An order is considered delivered once the courier partner's tracking system confirms successful delivery to the shipping address provided at checkout.
Please ensure that someone is available to receive the shipment whenever possible.
10. Changes to Shipping Information
If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible.
We will try to update the information before the order is dispatched.
Once an order has been shipped, changes to the delivery address may not be possible and may be subject to courier restrictions or additional charges.
11. Customer Support
For any questions regarding your order, shipping, tracking, or assistance with placing an order, please contact us:
WhatsApp / Phone
+91 99060 39906
+91 90183 34073
+91 70067 17075
Email:
mushqkashmir@gmail.com
Mushq Bridals
Baghat, Srinagar, Jammu & Kashmir, India
Website:
mushqbridals.in